A Work in Progress: Philadelphia's 311 System After One Year

A Work in Progress: Philadelphia's 311 System After One Year
Pew Charitable Trusts

Evaluates the first year of the city's municipal information and service-request system's implementation, including costs, call volume, types of requests, and user satisfaction. Points out areas for improvement and constraints due to the budget crisis.

Published: March 2010
Funder(s): Pew Charitable Trusts
Subject(s): Public Affairs

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